Privacy Policy
Privacy Policy – Australia
and New Zealand
Last updated: 8 December
2020
Bapcor Ltd (ACN 153 199 912), and its
related companies in Australia and New Zealand, including Specialist
Wholesalers Pty Ltd (ACN 163 280 279), trading as Bearing Wholesalers (“Bapcor“,
“we“, “us“, “our“) is
committed to complying with applicable privacy laws in relation to the personal
information that we collect in the course of running its business. Where applicable privacy laws provide for exceptions
or exemptions, we may rely on those exceptions or exemptions in our information
handling practices.
In this document, “personal
information” has the meaning given by applicable privacy laws, and (in
summary) means information or an opinion about an identified individual or an
individual who is reasonably identifiable.
Please take a moment to read this Privacy Policy
as it explains how we manage personal information including our obligations and
your rights in respect of our dealings with your personal information.
Some of our stores are run by franchisees
that are independent of Bapcor and may have privacy policies which differ from
ours (“Franchisees“). Franchisees are responsible for
their own privacy policies and privacy practices. If you have a query
regarding the privacy practices of a Franchisee, please contact the Franchisee
directly for further information.
We may update this Privacy Policy from time
to time. The date it was last updated is
set out above.
1.
Collection
Bapcor will collect personal information by
lawful and fair means and only when it is necessary for one or more of our
business functions or activities or otherwise permitted by applicable privacy
laws. If required by applicable privacy laws,
whenever we collect your personal information we will advise you as soon as
practicable of:
·
the reason for the collection
·
to whom we may disclose the information
·
the main consequences of not disclosing the
personal information
·
such other matters required by applicable
laws
We will generally collect information for
the purposes of keeping you informed about our businesses, contacting you about
our products and services, and those of the Bapcor group. We may collect personal
information directly from you through some of the following means:
·
when you purchase goods or services or
conduct business with us;
·
when you contact us by email, telephone, in
person or other means;
·
via one of our websites or when you deal
with us online (including through social media);
·
via CCTV cameras located at our stores and
premises that you attend;
·
when you enter one of our competitions or
promotions; and
·
when you apply for a job or other position with
us.
Where it is reasonably practical to do so,
we will collect your personal information directly from you. However, in
certain cases we may collect personal information about you from third parties,
including:
·
publicly available sources;
·
our Franchisees that you deal with;
·
our suppliers, contractors and business
partners;
·
referees, if you apply for a position as an
employee or contractor with us;
·
if you were a customer of or had dealings
with a business we purchase, from the seller of that business; and
·
market research agencies, for example where
you participate in a survey.
2.
Types of personal
information we typically collect
The types of personal information we
collect from you will depend on the circumstances for which the information is
collected and may include your identity, name, address and other contact
details (such as email and phone numbers), billing information your history of
purchases and use of our products and services and details of enquiries you
make with us.
We will also collect personal information
you provide to us, including when you use our websites, in application forms,
in orders, through our social media and in any other way.
If you are an individual contractor, we may
collect information relevant to your engagement with us including
qualifications, length of engagement, résumé, current and former employment
details, pay rate and salary, bank details, feedback from supervisors, training
records and logs of your usage of our equipment (eg phones, computers and
vehicles).
We only collect sensitive information (such
as health information, and information about a person’s racial or ethnic
origin, sexual orientation, religious beliefs or affiliations and criminal
record) about you with your consent, or otherwise where permitted or required
by applicable privacy laws.
We use cookies, and similar technology, on
our websites to collect information about your browser and your activities on
our website as well as information about your device. Cookies are files placed on your device which
we use to analyse how people use our websites and help us improve our website,
including by using analytical tools. You
can change your settings so your device does not accept cookies. If you do that you may not be able to use all
the functionality on our website.
If
you deal with us online, we may:
·
record details of the device and operating
system you use to access the applications;
·
collect information about your geographical
location, depending on the permissions granted on your device;
·
collect history and/or usage information.
This website uses Google Analytics
Advertising Features (including AdWords) to advertise on third party websites
(including Google) to previous visitors to our website. These features allow us
to tailor our marketing to better suit your needs and display ads that are
relevant to you. Third party vendors use cookies to display relevant ads based
on your past visits to our website. Any data collected will be used in
accordance with our own Privacy Policy and Google’s privacy policy. You can set
preferences for how Google advertises to you using the Google Ad Preferences page.
3.
Purposes for which we
handle your personal information
As a general rule, we only process personal
information for purposes that would be considered relevant and reasonable in
the circumstances. The purposes for
which we use and disclose your personal information will depend on the circumstances
in which we collect it.
We
will only use and disclose personal information:
·
for the purpose which we had advised we
were collecting it;
·
for a purpose which is necessary for the
reason the information was given to us;
·
where you have otherwise consented to that
use; or
·
where required or permitted by applicable laws.
In
general we collect, use and disclose your personal information so that we can
do business together and for purposes connected with our business
operations. For example, we may we
collect, hold, use and disclose your personal information:
·
to confirm your identity;
·
to offer and provide you with our goods and
services, receive goods or services from you and manage our relationship with
you;
·
manage, administer, and improve those goods
and services;
·
to protect the security and integrity of
our IT systems, services and premises;
·
to assess your suitability for employment
or other relationship with us;
·
to obtain your feedback on our goods and
services;
·
to respond to your queries or address any
issues or complaints that we or you have regarding our relationship;
·
to comply with our legal and regulatory
obligations; and
·
to contact you regarding the above,
including via electronic messaging such as SMS and email, by mail, by phone or
in any other lawful manner
If
you do not provide us with your personal information we may not be able to
provide you with our goods or services, communicate with you or respond to your
enquiries.
4.
Who we disclose your personal
information to?
We
may disclose your personal information to third parties in connection with the
purposes described in section 3 of this Privacy Policy.
The
types of persons and entities we typically disclose personal information to
include (but are not limited to):
·
our Franchisees, for example, to facilitate
the fulfillment of any orders you make for goods and services;
·
our suppliers, contractors and other organisations
that provide us with technical and support services;
·
our accountants, insurers, lawyers,
auditors and other professional advisers;
·
any third parties to whom you have directed
or permitted us to disclose your personal information (e.g. referees);
·
within the Bapcor group for purposes
connected with our business and relationship with you, and where otherwise
permitted by applicable laws; and
·
in the event that we or our assets may be
acquired or considered for acquisition by a third party, that third party and
its advisors.
We
may also disclose your personal information in accordance with any consent you
give or where disclosure is authorised, compelled or permitted by law.
If
we disclose information to a third party, we generally require that the third
party protect your information to the same extent that we do.
5.
Protection of personal
information
We will hold personal information as either
secure physical records, electronically on our IT systems and in third party cloud
services which may be located overseas.
Bapcor will take all reasonable steps to
ensure that the personal information it collects, uses or discloses is
accurate, complete and up to date.
We use a range of security measures to
protect the personal information we hold, including by implementing IT security
tools to protect our IT systems and ensuring that employees and third parties
with access to records containing personal information are subject to
appropriate information security obligations.
Bapcor
will take all reasonable steps to:
·
protect the personal information we hold
from misuse and loss and from unauthorised access, modification or disclosure;
and
·
destroy personal information once it is no
longer needed,
to
the extent required by applicable privacy laws.
6.
Overseas transfers of
personal information
We may disclose your personal information
to other members of the Bapcor group, our related entities, service providers
and agents located overseas, including in Australia (where Bapcor is
headquartered) and New Zealand.
From time to time we may also engage an
overseas recipient to provide services to us, such as cloud services. Please
note that the use of overseas service providers to store personal information
will not always involve a disclosure of personal information to that overseas
provider.
7.
Direct marketing
Like most businesses, marketing is
important to our continued success. We
therefore like to stay in touch with customers and let them know about new
offers and opportunities. We may provide
you with information about products, services and promotions either from us, or
from third parties which may be of interest to you where you have consented to
us doing so, or where we are otherwise permitted to do so by law.
You may opt out at any time if you no
longer wish to receive direct marketing messages from us. You can make this request by contacting our
Privacy Officer.
8.
Access and correction
You may contact our Privacy Officer (see
section 10) to request access to the personal information that we hold about
you and/or to make corrections to that information, at any time. On the rare occasions when we refuse access,
we will provide you with a written notice stating our reasons for refusing access. We may seek to recover from you reasonable
costs incurred for providing you with access to any of the personal information
about you held by us.
We are not obliged to correct any of your
personal information if we do not agree that it requires correction and may
refuse to do so. If we refuse a
correction request, we will provide you with a written notice stating our
reasons for refusing.
We will respond to all requests for access
to or correction of personal information within a reasonable time.
9.
Complaints
If you have any questions, concerns or
complaints about this Privacy Policy, or how we handle your personal
information, please contact our Privacy Officer (see section 10). When contacting us please provide as much
detail as possible in relation to your question, concern or complaint.
We take all complaints seriously, and will
respond to your complaint within a reasonable period. We request that you cooperate with us during
this process and provide us with any relevant information that we may need.
If you are dissatisfied with the handling
of your complaint, you may contact:
Australia:
Office of the Australian Information
Commissioner
GPO Box 5218, Sydney, NSW, 2001, Australia
Telephone: 1300 363 992
Email: enquiries@oaic.gov.au
New Zealand:
Office of the Privacy Commissioner
PO Box 10094
Wellington 6143
Telephone: 0800 803 909 (Monday to
Friday, 10:00 am to 3:00 pm)
Email: enquiries@privacy.org.nz
10. Contact details
The contact details for our Privacy
Officers are as follows:
Australian Privacy Officer
Address: 61-63 Gower Street, Preston, Victoria, 3072, Australia
Email: privacy@bapcor.com.au
Phone: +61 9914 5555
New Zealand Privacy Officer
Address: 21 – 27 Omega St, Rosedale 0632, Auckland, New Zealand
Email: privacy@bapcor.co.nz
Phone: +64 9 414 3200